越来越多的软体正利用人工智慧(AI)来检测职场霸凌,这使得有毒的管理人员将面临无处可藏的境地。这些软体能够识别包括经理在内的所有员工的不当行为,并分析数千次对话中的上下文、语气和反复出现的模式。
诸如 Smarsh Inc. 和 Global Relay Communications Inc. 等软体供应商,正为纽约梅隆银行和摩根士丹利等金融巨头提供服务。这些平台承诺能揭示隐藏的意图,甚至能即时发现并上报隐蔽的骚扰与霸凌行为,在有害文化蔓延之前定位源头。
尽管雇主现在比以往任何时候都更有能力利用 AI 来打击职场恶行,但该技术的普及速度并不算快,其中成本和隐私疑虑是企业在决定是否导入此类系统时面临的主要考量因素。
A growing category of software is using artificial intelligence (AI) to detect workplace bullying, leaving toxic managers with fewer places to hide. The software can flag bad behavior by anyone, including managers, by analyzing context, tone, and recurring patterns across thousands of conversations.
Software providers like Smarsh Inc. and Global Relay Communications Inc. serve financial giants such as BNY Mellon and Morgan Stanley. These platforms promise to uncover hidden intent and instantly escalate subtle harassment or bullying, identifying "patient zero" before a toxic culture spreads.
Although employers are now more equipped than ever to use AI to combat bad workplace behavior, its adoption has not been rapid. Cost and privacy concerns remain major factors in the decision to implement this technology.