瀏覽器公司（The Browser Company）執行長乔希·米勒在社群媒體上發文指出，儘管科技業對AI代理（AI agents）充滿熱情，普通大眾卻幾乎無人使用。他認為，與ChatGPT和Gemini等聊天機器人每月近十億活躍用戶相比，AI代理的用戶量微乎其微，這對投入數十億美元訓練先進模型的AI實驗室來說是一個嚴峻問題。（關鍵數字：10）

米勒的核心觀點是，AI代理更像是一種底層技術而非獨立產品。他認為科技公司不應該以「AI代理」這個行業術語來包裝產品，而應專注於打造讓用戶感到平靜、專注且愉悅的實際體驗。他以自家瀏覽器Dia中最受歡迎的個人化晨間簡報功能為例，說明該功能雖由AI代理驅動，但用戶完全不需要知道背後的技術細節。

米勒批評AI行業存在群體思維，許多實驗室領導者都以電影《雲端情人》作為產品願景，缺乏多元觀點。他呼籲創辦人和產品開發者跳脫「AI代理」的既有敘事框架，思考如何打造真正令人愉快、實用且平易近人的產品，而非僅僅展示模型的技術能力。

Josh Miller, CEO of The Browser Company, sparked widespread discussion by pointing out that despite Silicon Valley's obsession with AI agents, virtually no one outside the tech community uses them. While chatbots like ChatGPT and Gemini boast roughly a billion monthly active users each, AI agents such as OpenAI's Codex and Anthropic's Claude Code collectively reach only about 10 million weekly users—a rounding error by comparison—highlighting a significant adoption gap that threatens the AI labs' return on their massive investments.

Miller argues that AI agents are fundamentally a technology rather than a standalone product, and that the industry errs by marketing them as such. He points to his own company's most popular feature—a personalized morning briefing in the Dia browser that aggregates calendars, emails, and curated content—as proof that agent-powered experiences succeed when they are framed around user needs like calm, focus, and joy, rather than around the underlying technical architecture.

Miller also criticizes groupthink in the AI industry, noting that nearly every lab leader he met referenced the movie Her as their product vision, revealing a troubling lack of diverse perspectives. He urges founders and builders to move beyond the prevailing AI-agent narrative and instead create products that are joyful, useful, and approachable, arguing that mainstream adoption will only come when the technology disappears into genuinely compelling consumer experiences rather than being showcased as impressive but impractical demos.