浏览器公司（The Browser Company）执行长乔希·米勒在社群媒体上发文指出，尽管科技业对AI代理（AI agents）充满热情，普通大众却几乎无人使用。他认为，与ChatGPT和Gemini等聊天机器人每月近十亿活跃用户相比，AI代理的用户量微乎其微，这对投入数十亿美元训练先进模型的AI实验室来说是一个严峻问题。（关键数字：10）

米勒的核心观点是，AI代理更像是一种底层技术而非独立产品。他认为科技公司不应该以「AI代理」这个行业术语来包装产品，而应专注于打造让用户感到平静、专注且愉悦的实际体验。他以自家浏览器Dia中最受欢迎的个人化晨间简报功能为例，说明该功能虽由AI代理驱动，但用户完全不需要知道背后的技术细节。

米勒批评AI行业存在群体思维，许多实验室领导者都以电影《云端情人》作为产品愿景，缺乏多元观点。他呼吁创办人和产品开发者跳脱「AI代理」的既有叙事框架，思考如何打造真正令人愉快、实用且平易近人的产品，而非仅仅展示模型的技术能力。

Josh Miller, CEO of The Browser Company, sparked widespread discussion by pointing out that despite Silicon Valley's obsession with AI agents, virtually no one outside the tech community uses them. While chatbots like ChatGPT and Gemini boast roughly a billion monthly active users each, AI agents such as OpenAI's Codex and Anthropic's Claude Code collectively reach only about 10 million weekly users—a rounding error by comparison—highlighting a significant adoption gap that threatens the AI labs' return on their massive investments.

Miller argues that AI agents are fundamentally a technology rather than a standalone product, and that the industry errs by marketing them as such. He points to his own company's most popular feature—a personalized morning briefing in the Dia browser that aggregates calendars, emails, and curated content—as proof that agent-powered experiences succeed when they are framed around user needs like calm, focus, and joy, rather than around the underlying technical architecture.

Miller also criticizes groupthink in the AI industry, noting that nearly every lab leader he met referenced the movie Her as their product vision, revealing a troubling lack of diverse perspectives. He urges founders and builders to move beyond the prevailing AI-agent narrative and instead create products that are joyful, useful, and approachable, arguing that mainstream adoption will only come when the technology disappears into genuinely compelling consumer experiences rather than being showcased as impressive but impractical demos.